“Ease of doing business” is a value that has become so ingrained in successful partnerships between vendors and customers that it pops up in nearly every survey striving to gather information about positive working relationships. At Vault America, the commitment to making our solutions as straightforward as possible is foundational; we work each day to make sure our partners aren’t wasting valuable time on the management of their customers’ data protection or availability. Because we’re so focused on simplicity, it’s always great when we hear a partner sharing that value as part of their own business success story. That was the case in November at IT Nation, where we had the opportunity to catch up with partner Prosper Solutions.
“Every backup solution says, ‘you just set it and forget it,’ but that isn’t usually the case,” explains Denise Joyce, systems architect for managed services provider Prosper Solutions. “But with Vault America, honestly, it just works. And that’s what I tell people. It’s easy to set up, the backups just run, the alerts are meaningful, and restore is simple.”
After becoming a Vault America partner in 2017, Prosper Solutions put the data protection and availability solution to the test after a flood at one of their clients, destroying all the hardware onsite.
“After our client was impacted by 2 floods in a 2 week period, we were able to get their email from an on-premise Exchange solution into Office 365 and get them back up and running within 24 hours,” recalls Joyce. “With Vault America’s help, we had their data downloaded and ready to load back to their new server within 48 hours. In fact, we had the data before the hardware! We could self-service the provisioning as needed during each stage of the recovery process, and that was especially convenient since the restore took several steps as we worked through the situation.”
Prosper Solutions took advantage of the many ways that Vault America’s business-class hybrid cloud data backup service can support companies with fast, easy restoration of data. After using our service to automatically backup data locally as well as to the cloud restoration of those files is easy and fast, an invaluable service for customers already facing the disruption of a breach, theft, virus or natural disaster.
Once a data loss has happened, Vault America Cloud Backup and Recovery provides multiple ways to restore information. MSPs can offer customers file, folder, database, and system recovery for stand-alone or networked servers, desktops, laptops, and tablets, opt to do a local restore to recover information over the LAN, restore information from the cloud to its original or an alternate location, or even ask Vault America for a restore device to be sent overnight to the customer’s location for larger recovery operations.
That ability to quickly restore the data to a cloud-based access point allowed Prosper Solutions to offer its client quick access to records and communications even though their facility remained inaccessible. And once the flood waters receded and new hardware was in place, another simple restore had the customer back up and running without any wasted time.
“Frustration over outages and constantly changing pricing led us to switch to Vault America in 2017. After we made the change, we were surprised and pleased when it took only three weeks to completely lift and shift our customers to the Vault America solution,” says Denise. “That ease of doing business with Vault America has continued since onboarding. I always tell people two things about Vault America, it works and it’s easy to use—from setup to restore. You can’t ask for much more than that.”